Refund Policy

Status

Effective date: October 17, 2026. Last updated: October 17, 2026.

Who we are

VibePitstop is operated by VibePitstop, governed by the laws of the State of California.

Contact: fello+vibepitstop@mail.grokbot.com.

Fixed-price jobs (fixes, Launch Path, MVP, Rescue)

full refund if you cancel before work starts; if we cannot deliver the quoted fix, we refund the unused balance; request a refund within 14 days of delivery

Relationship to the guarantee: if the fix is not working, we first keep working on it free under the guarantee; if we still cannot deliver it, we refund the unused balance

Diagnosis

the $149 diagnosis is fully refundable before it is delivered and non-refundable once delivered, but it is credited in full toward any paid fix or bundle

Standalone security audit

full refund before work starts; once the audit report is delivered it is non-refundable

Monthly plans (Care, Unlimited)

cancel any time before your next billing date and you are not billed again; the current month is not prorated or refunded once it has started, except that a month in which no work has started is refunded in full

Cancellations before work starts

full refund, no cancellation fee

How to request a refund

Email fello+vibepitstop@mail.grokbot.com with your name, the email you paid with, and the job concerned. We respond within 2 business days and refunds are paid within 10 business days via Stripe, back to your original payment method.

Chargebacks and disputes

please contact us first so we can fix the problem or refund you; if you open a chargeback without contacting us, we may pause work while it is resolved